Frequently Asked Questions
Answers to common questions about phone repair, turnaround, pricing, and trade-ins at URPhone Store in Orlando.
General
Where are URPhone Store locations?
URPhone Store operates three repair locations across Orlando — MetroWest, SoDo (South of Downtown), and the International Drive tourism corridor. See the Locations page for directions and hours.
Do I need an appointment?
No. Walk-in service is available at all locations. Submitting a repair request ahead of time can reduce your wait.
What devices do you repair?
We repair iPhone, Samsung, Google Pixel, OnePlus, Motorola, and LG phones, plus iPads and tablets. Other models are handled case by case.
Repairs & Turnaround
How long does a repair take?
Most common repairs — screens, batteries, charging ports — are completed the same day, often while you wait. Water damage and complex issues may take longer after diagnosis.
Do you offer same-day repair?
Yes, for many common repairs, depending on the device model and part availability at your chosen location.
What parts do you use?
We use quality-compatible replacement parts matched to your specific device model, and every repair is tested before it leaves the store.
Pricing & Quotes
Can I get an exact quote online?
We can provide an estimate after reviewing your device model and issue description. Final pricing is confirmed after a quick in-store diagnostic.
Is the diagnostic free?
In most cases a quick diagnostic is provided before you commit to a repair, so you know the issue and cost upfront.
Selling & Trade-In
Do you buy or trade in phones?
Yes. Visit the Sell My Phone / Trade-In page to get a cash or trade-in offer for phones, tablets, and laptops.
Do you buy broken phones?
In many cases, yes — devices with damage may still have value. We evaluate the condition and explain what we can offer.
Still Have Questions?
Reach out to the URPhone Store team or visit any of our three Orlando locations — we're happy to help.